Privacy Policy

RefundPros services are provided to you by SMC Software Incorporated (SMC) a company incorporated under the Canada Business Corporations Act.

SMC respects the privacy of every individual who uses its websites or services and is committed to protecting their privacy in accordance with this Privacy Policy.

SMC will not sell, trade, distribute or otherwise divulge your information or data to outside parties unless legally required to do so. Your information and shipping data is only stored and used for the purpose of providing the RefundPros service.

The following information explains how we collect, use and disclose your personal and non-personal information.

Personal information, as referenced in this Privacy Policy, means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.


When you register with RefundPros SMC may collect information such as your name, phone number, email address, credit card credentials, third-party logistics account credentials or eCommerce service provider account credentials. We limit the collection, use and disclosure of personal information to that required to provide the services.

SMC may use cookies or other technologies such as pixel tags and web beacons to collect information from your computer and browser such as your IP address, software and hardware attributes, and information about how you have navigated through and used the site.

You may visit the site with your cookies turned off. However, you may not be able to access all areas or features of our site.

A cookie is transferred to your browser by a Web server and can only be read by the server that gave it to you. Cookies do not reveal personal information. The only information a cookie can contain is information you supply yourself such as passwords, purchases and preferences. Cookies cannot read data from your hard drive.


SMC will only use information collected to provide and improve SMC services, content and advertising.

The personal, carrier, third-party logistics and eCommerce information we collect is used to develop and deliver RefundPros services and customer support. For example, to audit carrier, third-party logistics and eCommerce accounts, process refunds, generate invoices, send refund notices and administrative messages.

Communications sent to you to support your RefundPros services are required in order for us to provide the service to you, therefore you cannot opt out from receiving them.

You may also receive SMC communications not directly related to the RefundPros service. If you don’t want to receive these communications, you may opt out of receiving them by following the unsubscribe instructions.

Information collected by cookies is used to tailor our site to the needs and interests of our visitors, and to improve our services, marketing and advertising.

IP address information may be used to identify a specific user. This is done to enforce compliance with our terms and conditions of use or to protect our service, site, or customers.

SMC may disclose information if required to by law or to establish or exercise our legal rights or defend against legal claims.

If SMC is acquired by or merged with another company SMC will notify you before information about you is transferred and becomes subject to a different privacy policy.


Your personal information is secure from unauthorized access, use or disclosure. SMC have physical, electronic, and procedural safeguards that comply with our legal obligations to protect personal information about you.

SMC uses Secure Sockets Layer (SSL), OAuth2.0 and other software protocols to encrypt and protect personal information during transmission.

Stripe is used to collect your payment credentials and manage your payments. This ensures that we never see or store any sensitive payment information. Stripe is certified to PCI Service Provider Level 1 the most stringent level of certification in the payments industry.

SMC has security measures in place within its RefundPros database and physical facilities to protect personal and business data against loss or misuse.

SMC will not disclose your personal information to any organization or person for any reason except for providing the RefundPros service. Third parties who work with us and need access to your information in order to provide the RefundPros service are required to keep your information confidential.

SMC does not collect, use or disclose sensitive personal information, such as race, religion, or political affiliations.


SMC may update this policy from time to time to accurately reflect how we collect, use and disclose information. We will notify you about significant changes either by email or by placing a prominent notice on our site.


If you have questions or wish to get in touch, please contact us using the form on the Contact Us page.

Last updated: March 12, 2021